Increase cart completion without scaling support teams
Turn static ecommerce into conversational, personalized shopping experiences. Browse catalog, recommend products, and guide checkout, in WhatsApp or your storefront.
Typical for
What is it?
Recommend products
Help customers find what they need based on preferences, budget, and past purchases.
Remember preferences
Recognize returning customers and recall their history, style, and needs.
Guide checkout
Answer questions, suggest add-ons, and complete purchases without leaving the conversation.
Recover abandoned purchases
Follow up automatically with customers who left items in their cart.
Answer questions
Handle product, shipping, and return questions 24/7 without human intervention.
Why merchants care
Personalized recommendations
Customers find what they need faster, leading to more completed purchases
Automated question answering
Handle common questions automatically, freeing up your team for complex cases
Guided shopping and checkout
Reduce abandonment by helping customers through the entire purchase journey
Customer memory and preferences
Remember what customers like and make relevant suggestions when they return
Conversational commerce
Turn static product pages into interactive, helpful shopping experiences
AI-to-operator routing
AI assistants can guide customers through commerce journeys, while complex cases route to the right operator with visibility, ownership, and SLA awareness
Where does it work?
Deploy AI shopping assistants across your commerce experiences.
Customer asks a question or hesitates
AI assistant recommends and checks out
Sale without a support team
Customers shop, get recommendations, and complete purchases directly in WhatsApp conversations.
Ecommerce storefronts
Add chat widget to your website for guided product discovery and checkout assistance.
Customer support journeys
Answer questions, check order status, and process returns automatically.
Loyalty experiences
Check rewards balances, apply points, and recommend products based on tier.
Abandoned cart recovery
Follow up with personalized messages to bring customers back to complete their purchase.
Works with your commerce stack
Real examples
Pharmacy: "What's good for my son's allergy?" → Assistant declines to give medical advice, suggests consulting a pharmacist, and stays ready to take the order once the customer names the product
Safe, compliant purchases in chat
Retail: "Show me shoes under $100" → Assistant narrows choices, remembers preferences, recommends based on style
Higher conversion from discovery
Loyalty: "How many rewards do I have?" → Assistant checks wallet balance and applies it automatically at checkout
Faster checkout, repeat purchase
Customer support: Answers product, shipping, and return questions automatically before escalating to human agents
60% reduction in support tickets
Abandoned cart recovery: Follows up with customers who left items in cart with personalized recommendations
40% cart recovery rate
Built for production
Increase cart completion without hiring more support
Step-by-step guide with code samples
What to read next
WhatsApp Checkout in 15 Minutes
Pair AI conversations with checkout that stays inside chat.
Launch wallets and loyalty
Pair AI assistants with stored balances and rewards.
Sell in WhatsApp
The conversational channel where AI commerce converts.
Agents & MCP
Reference for tools, memory, and the agent runtime.